When Google sought to find out the key to high performing teams, they discovered the number one driver was Psychological Safety, the belief that one could speak candidly about what needs to be discussed. Research by Harvard’s Amy Edmunson, PhD has shown the impact Psychological Safety has on patient mortality in healthcare, accident and injury reporting, and whether employees demonstrate the creativity and resourcefulness needed to face today’s many workplace and marketplace challenges.
For managers, knowing how to create Psychological Safety will play a major role in their ability to prevent turnover, re-engage employees, and attract new talent. For individual contributors, understanding how to foster Psychological Safety increases their ability to productively bring up difficult issues to colleagues and to their supervisor.
Career counselors and coaches are in a position to assist students and clients in identify psychological safety issues and how to help others feel psychologically safe so they are able to interact as their Best Self.
At the end of this session your will learn
What Psychological Safety Is and what It Is not
Why it’s important at both and individual and organizational level
How understanding the human nervous system’s hard-wired need to feel safe can be a game-changer, both for coaches and counselors and for the people they guide
How to help others feel psychologically safe so they are able to interact as their Best Self
How to help people address situations where THEY do not feel psychologically safe
David Lee, M.Ed (Counselor Education) is a career coach and workplace relationship consultant. Prior to working in these areas, he was a therapist who worked in the trauma and mind/body medicine fields, with a special interest in understanding how neuroscience and psychobiology affect human behavior and healing. Much of his work in recent years has focused on “courageous conversations” and how people can show up as their most calm, compassionate, and courageous self when discussing difficult issues, and by doing so, help others do the same.
More recently, he has been working on integrating the neuroscience research by Dr. Stephen Porges, creator of Polyvagal Theory, into his work on the importance of people feeling psychologically safe, if we are to engage the best version of them. He is the author of Dealing with the Difficult Co-Worker: Volume One of the Courageous Conversations at Work series, as well as over 100 book chapters and articles on topics related to individual and organizational performance.